Welcome to MVASIST

Mack Trucks and Volvo Trucks North America are the first and only North American Truck Manufacturers to deliver a comprehensive service management system to their customers.

Five years ago Mack Trucks and Volvo Trucks North America introduced MVASIST, an innovative solution to provide customers with faster, more accurate service estimates and write-ups when their trucks need service. MVASIST simplifies the critical first step of the service process by providing the service writer access to comprehensive fleet and manufacturer information specific to the customer and vehicle in the shop.

MVASIST allows dealer service personnel, Mack and Volvo support staff and our customers to effectively and efficiently communicate during a service event, sharing information and getting regular status alerts. The result is a consistent, focused use of advanced technology customized to the unique requirements of our customers. Mack and Volvo customers save hours per service event, repairs are agreed to up front and trucks are back on the road faster.

By combining immediate access to more complete service information with streamlined communication between service locations, field staff and customers, MVASIST gives Mack and Volvo service networks the tools to provide our customers with a unique and unparalleled service experience.

Read what a fleet customer recently had to say:

 

MVASIST is a tool whose time has come. The industry is moving in this direction, and dealers who do not use an MVASIST-type system will soon be left behind. It is so much more than a simple estimating tool. It is a productivity and profitability tool for both the fleet and dealer. I would urge all dealers to start using MVASIST as soon as possible and continue to keep their people well trained on all MVASIST advancements.

 
Please take a moment and click below to review a recent message from Bill Dawson, Senior Vice President of Customer Satisfaction.
Enroll in MVASIST today.

News

New Version Release 5.0.26!!!!

March 2nd, 2010
Click on the links below to view a short video of the new features in action.

PDF Estimate notes feature - A PDF view of event communications between the customer and service location is now available on the printable PDF Estimate.

Funnel Feature - Tailor the Open Estimates screen to show specific service events.

Click Here to See All Past and Current Feature Demos!

If you have any issues viewing the videos please go to http://www.adobe.com/products/flashplayer to download the latest version of Adobe Flash Player.

US and CA Part Price Updated on 1/17/2010!!!

January 17th, 2010
U.S. and Canadian part prices have been updated to reflect the latest part price tape effective 1/17/2010.

Export an Estimate to ADP or Karmak

November 13th, 2009
MVASIST Integration with Dealer Management Systems

Click on one of the links below to view a short demonstration of the new feature that pushes an estimate created in MVASIST to an RO in ADP or Karmak.


ADP
ADP Interface - ADP announces interface with MVASIST.

ADP Export Estimate to RO Link - How to export an estimate to your ADP system.

Karmak
Karmak Inerface - Karmak announces interface with MVASIST.

Karmak Export Estimate to RO Link - How to export an estimate to your Karmak system.

If you have any issues viewing the videos please go to http://www.adobe.com/products/flashplayer to download the latest version of Adobe Flash Player.

Upcoming Trainings

March, 2010

Day Time Training
16th 03/16/2010 03:00 PM MVASIST-Mack Customer Communication Training(Eastern)
23rd 03/23/2010 03:00 PM MVASIST-Mack Customer Communication Training(Eastern)
30th 03/30/2010 03:00 PM MVASIST-Mack Customer Communication Training(Eastern)

April, 2010

Day Time Training
6th 04/06/2010 03:00 PM MVASIST-Mack Customer Communication Training(Eastern)